Unconfirmed Appointments

Patients can sometimes request an appointment themselves online. Unless you've set up automatic confirmation for these online bookings (see Settings), such a request first lands on the Unconfirmed appointments tab, a separate item in the main menu next to Calendar.

There, for each request you see the patient's name, contact details, and complaint, along with the requested time. Here's how you handle a request:

1. Open the request.
2. Link it to an existing patient, or create a new patient right away with the entered details.
3. Sophia warns you if another appointment already exists at the same time.
4. Click Afspraak bevestigen (confirm appointment). The patient automatically receives a confirmation email.

Doesn't the proposed time work? Click Afspraak annuleren (cancel appointment) instead. The patient receives an email that the appointment won't go ahead.

TIP

This screen currently only shows text in Dutch, regardless of your account's language setting.